Terms & Conditions

Agreement to Terms

By accessing or using https://herbalveda.shop, you agree to be bound by these terms and our Privacy Policy. If you don't agree to any part of these terms, please don't use our site.

Eligibility & Accounts

You must be at least 18 years old, or have a parent/guardian's consent, to place an order with us. When you create an account, you're responsible for keeping your login details confidential and for all activity under your account.

Orders & Pricing

All prices are shown in GBP and include applicable taxes unless stated otherwise. We reserve the right to correct pricing or listing errors, even after an order has been placed, and to cancel affected orders with a full refund. Placing an order is an offer to buy; a contract is formed only once we confirm dispatch.

Payment Terms

Payment is processed securely through Stripe at the time you place your order. We do not store your full card details. If a payment is declined or reversed, we may suspend or cancel the related order.

Shipping & Delivery

Delivery times and costs are set out in our Shipping Policy. Risk in the products passes to you once they're delivered to the address you provided.

Returns & Refunds

Details on returns, exchanges, and refund timing are set out in our Refund Policy, which forms part of these terms.

Product Information & Disclaimer

We describe our herbal and Ayurvedic products as accurately as possible. Statements about traditional use are provided for informational purposes only, are not medical claims, and have not been evaluated by the MHRA or any other regulatory body. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any new herbal or supplement regimen, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

AI Shopping Assistant

Our site includes an AI-powered chat assistant to help you find products and answer general questions. Responses are generated automatically and may occasionally be inaccurate or incomplete — they are not a substitute for professional medical or legal advice, and don't constitute a binding offer or order confirmation on our part.

Intellectual Property

All content on this site — including text, graphics, logos, and images — is owned by or licensed to Herbasense and protected by intellectual property law. You may not reproduce, distribute, or create derivative works from our content without our written permission.

Acceptable Use

When using our site, you agree not to:

• Provide false or misleading information when placing an order.
• Attempt to gain unauthorised access to our systems or another user's account.
• Use the site for any unlawful purpose or to transmit harmful code.
• Submit reviews or content that are false, defamatory, or infringe others' rights.

Limitation of Liability

To the fullest extent permitted by law, Herbasense is not liable for any indirect, incidental, or consequential loss arising from your use of our products or website. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold Herbasense harmless from any claims, losses, or expenses arising from your breach of these terms or misuse of our site.

Governing Law & Disputes

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our site will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time to reflect changes in our practices or for legal reasons. We'll update the "last updated" date above when we do — continued use of our site after changes means you accept the updated terms.

Contact Us

Questions about these terms can be sent to contact@herbalveda.shop.