Refund Policy

Our Promise

If something isn't right — it arrived damaged, isn't what you expected, or you simply changed your mind — we'll make it easy to sort out. This policy sits alongside our Terms & Conditions and your statutory consumer rights, which are never affected by anything below.

Returns Window

Unopened, unused products can be returned within 30 days of delivery for a full refund. Items must be returned in their original packaging, in resaleable condition, with proof of purchase.

What Can Be Returned

• Unopened herbs, oils, teas, and supplements in original, sealed packaging.
• Unused accessories and gift sets, complete with all original packaging.
• Items that arrived faulty, damaged, or not as described (see below).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used skincare, haircare, and personal care products.
• Opened food, tea, or supplement items, unless faulty.
• Gift cards and digital products.
• Items marked as final sale at checkout.

How to Start a Return

To start a return:

1. Email contact@herbalveda.shop with your order number and the item(s) you'd like to return.
2. We'll confirm eligibility and send you return instructions and an address.
3. Pack the item securely in its original packaging and send it back to us.

Signed-in customers can also request a return from their order history.

Return Shipping Costs

If you're returning an item because you changed your mind, return postage is your responsibility. If the item is faulty, damaged, or incorrect, we'll cover the return shipping cost or arrange collection at no charge to you.

Refund Timing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Your bank or card provider may take a few additional days to show the refund on your statement.

Faulty or Damaged Items

If an item arrives faulty, damaged, or different from what you ordered, contact us within 14 days of delivery with a photo where possible. We'll offer a replacement or a full refund, including any delivery costs you paid.

Exchanges

We don't currently offer direct exchanges. If you'd like a different product or size, return your original item for a refund and place a new order.

Order Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Once an order has shipped, it's treated as a standard return under this policy. Contact us as soon as possible if you need to cancel — we can't guarantee we'll catch an order before it ships.

Contact Us

Questions about a return or refund? Email contact@herbalveda.shop with your order number and we'll help you sort it out.